Privacy Policy

1. Overview

This Privacy Policy explains how CHAK AI collects, uses, stores, and protects information when you use our mobile application, website, and related services.

CHAK AI provides AI-powered styling features, including virtual try-on, hairstyle simulation, lookbook or studio-style image generation, weather-based styling images, and privacy-preserving sharing features.

2. Contact Information

If you have questions, requests, or complaints about this Privacy Policy or our handling of personal information, contact us at:

Email: givemehanger@gmail.com

3. Information We Collect

3.1 Information You Provide

• Account information, such as email address, name, and sign-in identifiers provided through Apple, Google, Firebase, or another supported login method.
• Photos and images that you upload, select, capture, or share to the app, including user photos, clothing images, product images, hairstyle references, and generated result images.
• Product or shopping context, such as product page URLs, item images, brand or price notes, and saved wardrobe items.
• Support and feedback content, including messages you send to us and related contact information.

3.2 Information Collected Automatically

• Device and app information, such as device model, operating system, app version, language, country or region settings, and push notification tokens.
• Service logs, such as feature usage, request timestamps, error logs, performance data, IP address, and security or fraud-prevention logs.
• Purchase-related status received from Apple App Store or Google Play, such as product identifiers, transaction status, and subscription entitlement status. We do not receive your full payment card details.

3.3 Optional Information

• Approximate location or weather-related data when you use weather-based image features or permit location-based functionality.
• Style preferences, selected AI model options for developer testing, and app settings.

4. How We Use Information

• To provide core app features, including virtual try-on, styling generation, hairstyle generation, image editing, result saving, and sharing workflows.
• To authenticate users, maintain sessions, manage subscriptions, restore purchases, and apply usage limits such as monthly free or Plus plan image generation counts.
• To process uploaded images and generate AI results requested by the user.
• To provide customer support, respond to inquiries, fix bugs, and improve app quality.
• To protect the service against abuse, unauthorized access, fraud, and security incidents.
• To comply with legal obligations, enforce our terms, and resolve disputes.

5. AI Image Processing

Many CHAK AI features require image processing. When you request an AI generation feature, the images you select may be uploaded to our backend and processed by AI service providers only as needed to generate the requested result.

• Processed data may include uploaded photos, product or clothing images, generated prompts, image metadata needed for processing, and generated output images.
• Images may include faces or body silhouettes if you choose such photos for virtual try-on, hairstyle simulation, or lookbook generation.
• We use this information to provide the requested AI result, maintain service reliability, prevent abuse, and support user-requested result history.
• We do not sell user photos, facial images, or generated images to third parties.
• Where an external AI processor is used, the processor is authorized to process the data only for the requested generation task and subject to contractual or platform restrictions.

6. Sharing and Service Providers

We may share information with service providers that help us operate the app. These providers may include:

• Cloud hosting, storage, database, and backend infrastructure providers.
• Authentication providers, including Apple, Google, and Firebase-related services.
• AI model and image processing providers used to generate user-requested outputs.
• Analytics, crash reporting, logging, and performance monitoring providers.
• App store payment processors, including Apple App Store and Google Play.
• Legal, safety, or law enforcement authorities when required by applicable law or necessary to protect users, the public, or our rights.

We do not sell personal information. We also do not share personal information for cross-context behavioral advertising as defined under certain U.S. state privacy laws.

7. Payments and Subscriptions

Paid features, subscriptions, and purchase restoration are handled through the Apple App Store, Google Play, or other supported platform billing systems. We may receive limited transaction information, such as product ID, purchase token or transaction identifier, purchase status, renewal status, and entitlement information.

We use this information to verify purchases, grant subscription access, apply usage allowances, prevent fraud, and provide customer support. We do not collect or store your full credit card number or bank account information.

8. Retention and Deletion

• Account information is retained while your account is active or as needed to provide the service.
• Uploaded and generated images may be retained to provide app history, wardrobe, result recovery, and support features unless you delete them or request account deletion.
• Temporary processing files and caches are deleted when no longer needed for processing, reliability, or security purposes.
• Purchase records and service logs may be retained as required for accounting, tax, security, fraud prevention, dispute resolution, or legal compliance.

You may request deletion of your account or personal information by contacting us. Some information may be retained where required by law or where a legitimate business or security need remains.

9. Security

We use reasonable technical and organizational safeguards designed to protect personal information, including HTTPS/TLS transmission, access controls, authentication, least-privilege access, logging, and operational monitoring.

No method of transmission or storage is completely secure. We continuously work to improve our safeguards, but we cannot guarantee absolute security.

10. Your Rights and Choices

Depending on your location, you may have rights to:

• Access, correct, update, or delete personal information.
• Request a copy of personal information in a portable format.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Appeal or lodge a complaint with a privacy regulator, where applicable.

You can exercise these rights by contacting us at givemehanger@gmail.com. We may need to verify your identity before completing a request.

11. Children

CHAK AI is not intended for children under 13 years old, or under the minimum age required by applicable local law. We do not knowingly collect personal information from children without appropriate consent. If we learn that we have collected such information, we will take reasonable steps to delete it.

12. International Transfers

Your information may be processed and stored in countries other than your country of residence, including countries where our service providers operate. Where required, we use appropriate safeguards for international transfers, such as contractual protections or other legally recognized mechanisms.

13. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice through the app, website, or other reasonable means. The updated policy will be effective as of the date shown at the top of this page.